Refund policy

The customer may cancel an order at any time by advising Igloo Escape in writing, we require a minimum of 48 hours notice prior to delivery; if you cancel within 14 days of your booking, the costs are non-refundable. However, we can work with you to reschedule another date. Bookings cancelled within fifteen (15) days of the event date will be refunded 100% of the total booking cost.

Cancellations of bookings/events due to weather shall still be subject to the cancellation policy above. Igloo Escape is in no way responsible for weather conditions that may cause the customer to cancel their booking.